Fault report and door opening requests
About the fault report
You can find the fault report form by scrolling down this page.
Before filling out the report, please check our instruction videos and the heater instructions for a solution to your problem.
Please note, that the service company doesn’t change light bulbs, fluorescent lamps or fuses. These are under the tenant’s responsibility. (Except the fuses in Puuvilla, which cannot be changed by the tenants).
Door opening requests
The service company’s door opening service is on call at Luotsi Kiinteistöpalvelut Oy at the service number 050 389 1839, which serves 24 hours.
The door opening requests must always be done by calling the service number. Plese don’t file a fault report for these.
The opening fee is 40€, which the tenant can pay directly to the serviceman with a card or in cash. When paying by invoice, the opening fee is 55€ and the invoice will be sent to the tenant by VOAS afterwards. Identity must be proved when the door is opened. The charge for a lost key is 100 euros.
During the opening hours of the VOAS office, you can pick up the key from the office free of charge. Identity must be proven with an official document when you pick up the key. Valid forms for identification are:
- Passport
- ID card
- Driver’s license
- Residence permit
A student card or a Kela card are not accepted as forms of identification.
